What we guarantee
If you complete The Reset Off-Season as written and your week 12 test is not higher than your week 1 test, we refund the price you paid for the plan.
You qualify if all of these are true
- Every session. You completed every ride and every strength session on your tier's calendar: Compact 64 sessions (44 rides, 20 strength), Standard 77 (57 rides, 20 strength), Full 84 (64 rides, 20 strength). Moving a session inside its week, using the Guide's rules, is fine. Skipping one is not.
- Both tests, done the same way. You rode the week 1 and week 12 FTP tests using the Guide's 20-minute protocol, with ERG off, on the same power meter or smart trainer. If you used the week 1 skip rule and an older FTP, the guarantee does not apply.
- Food logged every day. You kept a daily food log for all 84 days, in any app that can export a day or show it in a screenshot (MyFitnessPal, Cronometer, MacroFactor or similar). The log shows carbohydrate on the bike for every key session and long ride, following the Guide's fuelling page, or your Customised Meal Plan if you bought it. On deficit days the deficit comes from food off the bike. There is no alternative to the food log.
- No result. The average power of your week 12 20-minute effort is not higher than the average power of your week 1 20-minute effort.
- On time. You claim within 30 days of your week 12 test, and no later than 150 days after purchase. To leave room for a repeated week, start the plan within 8 weeks of buying.
What ends the guarantee
Skipping a missed session, dropping a Z1 ride to save time, or letting a race replace a session. If you are ill, follow the Guide's illness rules and repeat the week you missed.
Who the plan is not for
Riders with a current or past eating disorder, riders under 18, riders with a medical condition that affects exercise or eating, and riders returning from injury. They should not buy it, and the guarantee does not offer them a different log.
How to claim
Email hello@thereset.cc with the subject "Off-Season guarantee claim" and one link to a shared folder (Google Drive, Dropbox or OneDrive) holding a ride file for every session (or one export from Strava, TrainingPeaks or Intervals.icu that shows every session), the two test files, the strength log sheets (photos are fine) and the food log export or screenshots.
What happens next
We review the claim within 14 days. If it qualifies, we refund your original payment method within 14 days of approval, and your course access ends. If something is missing, we tell you what it is, and you can resend once within your claim window.
Limits
One claim per person. The refund covers The Reset Off-Season, plus the Customised Meal Plan if you added it to the same order.
Your data
We use the files only to assess your claim. We do not share them, and we delete them within 90 days of our decision.
Your legal rights
This guarantee is in addition to your rights under consumer law and does not limit them.